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Return and Refund Policy

Introduction: Welcome to YourIDGuy, operated by Silk Route Trading Inc. This Return and Refund Policy outlines the terms and conditions for returns and refunds on our website. By making a purchase on YourIDGuy, you agree to adhere to the terms specified herein. Our products primarily include access control systems and access control cards, catering to both B2C and B2B customers. All our services are customized, requiring a signed contract before providing the corresponding bank account or specific payment method.

Return Policy:

1. Eligibility for Returns:

Products must be returned within 30 days of receipt.

Items must be unused, in their original packaging, and in the same condition as when you received them.

Customized products are not eligible for returns unless they are defective or damaged upon arrival.

2. Return Process:

To initiate a return, please contact our customer service team at order@youridguy.com or +16462074817 with your order number and reason for return.

Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

Please include the RMA number with your returned item to ensure proper processing.

3. Shipping Costs:

Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Policy:

1. Eligibility for Refunds:

Refunds are processed based on the original payment method used for the purchase.

For B2C transactions, refunds will be issued within 7-10 business days after the return of the product in its original condition.

For B2B transactions, refunds will be processed as per the terms agreed upon in the contract.

2. Refund Process:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

3. Partial Refunds:

Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Non-Refundable Items:

· Gift cards

· Downloadable software products

· Customized products (unless defective or damaged upon arrival)

Exchanges:

· We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at order@youridguy.com or +16462074817.

Contact Information:

· For any return or refund-related inquiries, please contact our customer service team at order@youridguy.com or +16462074817.

Amendments:

· Silk Route Trading Inc reserves the right to amend this Return and Refund Policy at any time. Customers will be notified of any changes in advance.

Conclusion: This Return and Refund Policy ensures smooth transactions and clarity between all parties involved in the business dealings. By adhering to these terms, we aim to provide a secure and efficient return and refund process for our customers. Thank you for choosing YourIDGuy for your access control system and card needs.