Payment Policy
Introduction: Welcome to YourIDGuy.com, operated by Silk Route Trading Inc. This Payment Policy outlines the terms and conditions for payments made on our website. By making a purchase on YourIDGuy, you agree to adhere to the payment terms specified herein. Our products primarily include access control systems and access control cards, catering to both B2C and B2B customers. All our services are customized, requiring a signed contract before providing the corresponding bank account or specific payment method.
Payment Methods: We accept various payment methods to ensure a seamless transaction experience for our customers. These include:
1. Credit Cards: We accept major credit cards such as Visa, MasterCard, American Express, and Discover.
2. Debit Cards: Payments can be made using debit cards linked to your bank account.
3. Bank Transfers: For larger transactions, especially B2B orders, we accept bank transfers. Please ensure to include your order number and company name in the payment reference for proper tracking.
4. PayPal: Customers can also use PayPal for secure and convenient payments.
Payment Terms:
1. B2C Transactions:
o Full payment is required at the time of purchase for all B2C transactions.
o Payments must be made using one of the accepted payment methods listed above.
o Orders will be processed and shipped only after the payment has been successfully received.
2. B2B Transactions:
o For B2B transactions, a deposit of 40% of the total order value is required upon signing the contract.
o The deposit must be paid via bank transfer to the account details provided by Silk Route Trading Inc.
o The remaining 60% of the order value is due prior to shipment to the port of loading, or upon receipt of the product by the customer, as mutually agreed upon in the contract.
o Balance payments must also be made via bank transfer to the account details provided by Silk Route Trading Inc.
Bank Transfer Instructions:
· All payments should be made to bank account which is after signed contact and we will provide.
· Please ensure to include your order number and company name in the payment reference for proper tracking.
Late Payment:
· Any late payments may result in a delay of shipment or service provision.
· Silk Route Trading Inc reserves the right to charge interest on late payments as per the terms agreed upon in the contract.
Refunds and Cancellations:
1. Refunds:
o Refunds are processed based on the original payment method used for the purchase.
o For B2C transactions, refunds will be issued within 7-10 business days after the return of the product in its original condition.
o For B2B transactions, refunds will be processed as per the terms agreed upon in the contract.
2. Cancellations:
o Orders can be canceled within 24 hours of placing the order for a full refund.
o After 24 hours, cancellations may be subject to a cancellation fee as per the terms agreed upon in the contract.
Dispute Resolution:
· In case of any payment disputes, customers are encouraged to contact our customer service team at order@youridguy.com or +16462074817.
· We will make every effort to resolve the dispute amicably and promptly.
Security:
· We take the security of your payment information seriously. All transactions are encrypted using SSL (Secure Socket Layer) technology to ensure the protection of your data.
· We do not store your credit card information on our servers. All payment information is processed securely through our payment gateway providers.
Contact Information:
· For any payment-related inquiries, please contact our finance department at order@youridguy.com or +16462074817.
Amendments:
· Silk Route Trading Inc reserves the right to amend this Payment Policy at any time. Customers will be notified of any changes in advance.
Conclusion: This Payment Policy ensures smooth financial transactions and clarity between all parties involved in the business dealings. By adhering to these terms, we aim to provide a secure and efficient payment process for our customers. Thank you for choosing YourIDGuy for your access control system and card needs.